The stamps I earned have disappeared.
Acquired stamps may disappear due to device settings or other apps.。
The acquired stamps will be saved on the participant's device until they apply for the benefit.。
Acquired stamps may disappear due to the settings of your device or other apps.。
Below are the main reasons why stamps disappear.。
- not connected to the internet。or have data restrictions。
- Accessing in incognito/private mode。
- SNS (facebook、instagram) or a browser within a news app.。
- Old model (supports smartphones released within 3 years)
- You have installed apps that affect your browser, such as security software.。
- Browser cookies and browsing history、Cleared cache etc.。
- Cookie acceptance is turned off。
Problem solving flow diagram
Please use the problem solving flow diagram below.、Please check the reason why the stamp disappeared.。
