Can't get stamps
We will explain how to resolve the issue when you are unable to obtain stamps.。
Please view on the premise that your device is connected to the internet and is not subject to data restrictions.。
When stamping with the in-app camera
camera is out of focus
Move your smartphone back and forth to focus the camera。
The QR code itself is unclear
If the QR code is dirty or partially damaged、Information may not be read correctly。In that case、Please contact the organizer.。
Denied access to camera
load the page again、If the following acquisition confirmation message is displayed, tap "Allow"。
If it doesn't work, please check the use of camera and location information.。
When stamping with a QR code reader app
If you cannot obtain stamps even though you have successfully read the QR code、Possible causes are as follows。
Not reading with recommended QR code reader app
Please read using the recommended QR code reader app below.。
Information on recommended QR code reader apps
- If you are using an iPhone, clickcamera app” is recommended.。
- For those using Android, clickGoogle Lens” is recommended.。
The QR code itself is unclear
If the QR code is dirty or partially damaged、Information may not be read correctly。In that case、Please contact the organizer.。
When stamping with GPS
If you cannot get stamps even though you are at the target spot、Possible causes are as follows。
Location information is not allowed
When getting stamps、It is necessary to obtain the location information of the device used.。If the following acquisition confirmation message is displayed, tap "Allow"。
For iPhone
For Android
If you accidentally press "Don't allow" or "Block"
Check camera and location usage。
Use of camera and location information
If it does not work even after allowing the use of location information
GPS cannot obtain location information indoors.、Even outdoors, the acquired location information may vary greatly depending on the location.。In this case、Try the following method。
Get your current location with a map app
Launch your map app (Google Maps, etc.) and get your current location.。If your current location is displayed correctly on the map app、Increases your chances of getting stamps。
When stamping with QR code + GPS
Please check the contents of "When stamping with QR code" and "When stamping with GPS"。